Designed to equip participants with the essential skills and strategies needed to deliver exceptional customer service and foster effective collaboration within teams and across
departments.
This comprehensive course on customer service and collaboration is designed to enhance both individual and team skills essential for organizational success. Starting with a foundational understanding of customer service, the course progresses through advanced modules focused on effective communication, problem-solving, and conflict resolution. Participants will learn to build meaningful customer relationships, set realistic expectations, and manage these effectively.
Further modules emphasize the importance of teamwork and cross-functional collaboration, introducing tools like Microsoft Teams, Slack, and Asana to boost productivity. Techniques for clear and efficient team communication are also covered, alongside strategies for breaking down silos within an organization.
The course highlights the significance of customer feedback in refining services and products, encouraging a collaborative approach to solving customer challenges. The capstone modules focus on continuous personal and organizational improvement, fostering a culture of customer-centricity and cooperation.
Interactive learning materials, real-world case studies, expert-led Q&A sessions, and a resource library further enrich the learning experience, making it ideal for professionals aiming to elevate their customer service and collaborative skills.
Select your preferred training start date:
- August 22 – October 17, 2024
- September 3 – October 29, 2024
- November 15, 2024 – January 14, 2025
Price: $2350